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FAQ
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Do you require a deposit to book any of your services and why?Yes, we require a deposit to book any of our services. We ask for the deposit to reserve and secure the date and time of your preference, without the deposit, your reservation is not confirmed.
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Is this information helpful?If you need further assistance, please contact us at 786-208-9840 or email us at booking@myluxeyacht.com.
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Do you have a cancelation fee?Yes, we give our customers 7 days before the reserved date to cancel without any fees. If you cancel after the time frame, we will keep your deposit to cover for the schedule gap.
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In which areas of Miami do you offer yacht and jetski rentals?We offer yacht and jetski rentals in Key Biscayne, Brickell Bay, Virginia Key, Marine Stadium, Star Island, Bay Side, and Coconut Grove.
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Can I recover my deposit after I already made the reservation?Yes, the deposit will be returned to the customer if we experience any inconveniences that will cause the reservation to be canceled, like for example mechanical issues or extreme weather conditions. You can also get your deposit back by canceling the reservation 7 days prior to the booking date. The deposit will not be returned if the customer cancels the reservation after the time frame suggested.
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What are the mandatory requirements for renting a personal watercraft?Yes, there are a few mandatory requirements for renting a personal watercraft: 1. Everyone riding a personal watercraft needs to fill out a waiver form. 2. In Florida, if you were born in or after 1988 and do not possess a Boaters Safety Card (also known as a Lifetime Boating License), you are required to take the Boaters Test to obtain a Florida Temporary Boating Certificate. Your Temporary Certificate is valid for 90 days after completing the Boaters Test. 3. A Photo ID or Passport is required at the time of the rental.
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Are there any age limitations for renting and riding personal watercraft?Yes, the minimum age to rent a jet ski is 18 years old, and the minimum age to ride a personal watercraft is 14 years old.
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How many hours is considered a full day and why?To determine the duration of a full day of jet skiing, one can calculate based on the gas tank capacity. On average, it takes around 6 hours for a full tank to become empty.
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Do you offer guided tours for visitors?Yes, we offer guided tours for visitors who are not familiar with the Miami area. Our guided tours last approximately 1 1/2 to 2 hours.
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